We strongly believe that our themes will work without any issues and we are available to help you any kind of problems. We cannot offer refunds for purchases as the product is digitally delivered. Our support team will try to solve all kinds of your problems.
Support is provided via our support forums. Questions are generally answered within 24 hours, with the exception of weekends and holidays. We answer questions related to our themes, their usage and provide minor customization guidance. We cannot guarantee support for questions beyond the code of our themes, which includes plugins and extensive theme customization.
Theme documentation and tutorials are publicly available on our website. For further theme support, our support forums and knowledge base are available to customers after the purchase of a theme.
We don’t have a set schedule for releasing new themes. We believe in quality over quantity, and improving our existing themes is just as important to us as releasing new themes.
Most WP plugins work just fine with our themes. That said, there are thousands of plugins, and there’s no way to guarantee they’ll all function properly with our themes. If you have a problem, we’ll do our best to help you resolve it or find an alternate plugin with the same functionality.